© 2014 By Tony Sly Pottery.        info@tonyslypottery.com          P: 0800 825037

Terms & Conditions

Sale Items / Sales

We do not have set annual sales, however every now and then we decide to offer a surprise VIP discount to our newsletter subscribers. 

Items bought on a discounted rate are not eligible for return. Of course if they are faulty we will replace or refund.
 

Workshop Opening Hours.

Our physical store at the Raglan Wharf is open 7 days a week!

Monday - Sunday 

8.30am - 5.00pm

*December 25th is closed.

Return & Exchange

We do take great pride in the selected products on offer. If for any reason you are unhappy with the item you received, contact us immediately and we will gladly refund you or replace it.
If your purchased item has been damaged in transit please contact us asap and we will launch a claim with the courier company.
Please note that soaps and body brushes as well as gift vouchers can not be returned.
Shipping cost for returns are the responsibility of the customer.
In any case you will need to provide a proof of purchase.

Address For Returns

Tony Sly Pottery
90 Wallis Street

The Wharf

Raglan 

Shipping

We offer free shipping on orders over $100, nation wide (wholesaling and bulk purchase are excluded).
For everything under $100 we charge standard rates of $10 North Island and $15 South Island.
All items are wrapped and packed with the greatest care, if you wish to have gift wrapping or a special note in your package please write us a NOTE in the Check Out section. 
Currently we do not offer international shipping.

Payment Options

What forms of payment do you accept?

PayPal gladly accept Visa, MasterCard and Amex or regular account payments all through PayPal.  
You can also "send money" via your paypal account to info@tonyslypottery.com

All our prices are in NZD and include %15 gst.

 

How secure is this store?

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

 

Do I need a PayPal account to make a purchase? 

No. PayPal has optimized the checkout experience with an exciting improvement to their payment flow.

For new buyers, signing up for a PayPal account is now optional. This means Tony Sly Pottery customers can complete their payments first, and then decide whether to save their information in a PayPal account for future purchases.

Here’s how this easier checkout works:

  • Customers enter their name and shipping address.

  • They’re prompted for their credit card, email address, and phone number.

  • (Optional) After reviewing their information, they may choose to save their information by creating a PayPal account to make future transactions faster.

Please note that PayPal’s fraud prevention measures remain in effect for buyers who use this checkout even though the customer hasn’t created an account.

Privacy

We value your privacy, you will only receive our news letter if have actually signed up for it, or given us permission to do so. 

Your name, address and e-mail address are collected by Paypal for the strict intention of processing your order and will not be used for any other purpose, nor will they be disclosed to a third party.

As Paypal processes all payments, we have no access to any credit card numbers or bank details at any point.

Hand Made 

All of the Tony Sly Pottery is hand crafted right here in our Raglan workshop and here only.
Please appreciate that this also means each item has it's own characteristic look and can be slightly different in shape and shade of color to the one pictured in the online store. This is normal and part of the process.

Each item has that beloved "handmade" look and is what makes Tony Sly Pottery so special. 

 

A lot of the accessories we choose to compliment our pottery range are also hand made and can have similar variations.